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27 Jan 2022 / 17:30 - 18:15
Accelerating recovery and preparing for the AI-driven future in the consumer industry
The pandemic has exposed a fundamental truth in the consumer industry: the standard way of operating is not robust enough. Artificial intelligence (AI), however, could be the key to a reinvention. The advancement of AI has created opportunities to disrupt traditional ways of operating, coordinate and optimize activities across supply chains, and exert influence over demand for products.
What do we really mean by AI? AI is a suite of technologies and methodologies that use advanced algorithms to ‘learn’ from large amounts of data, imitating three behaviours that are traditionally associated only with human intelligence: interacting with other humans, completing routine tasks, and generating insights and predictions about future events.
This masterclass will outline:
- Understanding customer demand
- Predicting and shaping customer demand with AI
- Optimizing supply chain performance
- Improving operational efficiency
- Building supply chain resiliency
Maximizing value depends on the organization being nimble enough to recognize, prioritize, and pursue new AI opportunities as they open—whether it’s to ride out a global crisis or thrive in an ever-evolving market economy.
Stefan Ivic,
Deloitte
Stefan is the head of Deloitte Canada's Data and AI (Omnia AI) practice for Consumer Industry, a group of more than 150 consultants bringing advanced data, analytics, and AI capabilities to clients in the retail, consumer packaged goods, transportation, and hospitality services sectors.
Stefan’s has over 15 years of experience helping Canadian consumer organizations become insights-driven. He specializes in strategic uses of data and application of advanced analytics and AI capabilities to improve outcomes of critical business decisions, helping organizations reduce cost, mitigate risk, and improve business performance by combining principles of strategy, data management, data and decision science, and organizational and process design in the areas of marketing, customer experience and loyalty, supply chain, e-commerce, operations, and merchandising.