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26 Jan 2022 / 17:30 - 18:15

Understanding travellers and optimizing their experience with AI

During this session, we will discuss different use cases of AI in the travel industry. AI is already helping travel providers to better understand why people travel and how they choose their trips.

These insights are key ingredients to better serve traveller needs during their journey: from the inspiration phase (eg., where / when to travel), search and booking, during the trip (eg., checking and airport experience, activities in destinations), and even post trip activities (eg., reviews).

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Rodrigo Acuna Agost,

Amadeus

More than 15 years of experience in Artificial Intelligence and Operations Research.

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