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25 Jan 2022 / 16:30 - 17:15
Knowledge-based Conversational AI for Tourism
Chatbots and Intelligent Assistants play an increasing role in customer communication for many businesses in various verticals.
Especially in the Tourism industry they bring increasing benefits in terms of convenience, availability and fast access to touristic information, booking and customer support. However such conversational interfaces still cannot drive complex conversations, which is due to the lack of knowledge i.e. the lack of understanding the meaning and semantics of the underlying data. In this master class we will look into how AI, in particular sub-symbolic AI approaches such as Knowledge Graph can be used to integrate various touristic heterogeneous information sources about accommodations, POIs, events, sports activity locations, etc. and to power not only simple question answering tasks but rather complex conversations/dialogues.
Dr. Ioan Toma is Chief AI Officer and co-founder of Onlim GmbH.
In Onlim, Ioan is in charge of the AI research and development activities, focusing on building smart conversational interfaces (Chatbots and Voice Assistants) based on Knowledge Graphs.