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26 Jan 2022 / 13:00 - 13:45
AI in Hospitality and Tourism
The latest research on AI in hospitality and tourism: trends and cases.
The workshop format consists of academic and professional research overviews, presentation of emerging trends, and open sections with questions and examples from participants' professional and personal experience. The content will be divided into four thematic sections: AI at the heart of Smart Tourism. People at the heart of AI in hospitality, AI and business transformation in hospitality and tourism, Aspects of consumer experience transformation enabled by AI.
University Of Surrey
Iis Tussyadiah is Professor of Intelligent Systems in Service and Head of School of Hospitality and Tourism Management at University of Surrey.
Iis conducts research on digital transformation in the travel and hospitality industry, focusing on human-computer interaction, consumer behavior, and mobility. She investigates the applications and implications of intelligent systems in the services sector to inform business practice and policy.